Good News About Your Credit Card – We’re Upgrading!
BankCard Services is always working to improve your experience. We are making improvements to allow you more flexibility and convenience in how to use and access your reward points, an updated statement and website design, and even greater fraud protection.
Important Information and Improvement Highlights
-
Your credit card number will not change and will still be usable as we make improvements.
-
Reward points will continue to build during this time of improvement but will not be viewable online.
-
All accumulated reward points will be viewable through BankCardCenter.net after improvements are complete.
-
Benefit from unique card numbers on joint accounts that provides added security.
-
Card alerts and electronic statements will be discontinued during improvement time and you will need to re-establish them through BankCardCenter.net.
-
The updated statement design allows you to quickly review your account activity.
How to Contact Us
If you have any questions during this time of improvement, please call Cardholder Services at
New and Improved Website and Card Controls
Along with our new statement, we’ve made keeping up with your credit card account even easier! Do more with your credit card on BankCardCenter.net – view statements, make one-time credit card payments, schedule future and recurring credit card payments, view activity, set-up credit card alerts, and access rewards!
Frequently Asked Questions
Additional Information
No, your card information will not change and you can continue to use your card. We are simply changing processors. You will need to re-establish a few things through BankCardCenter.net, so please continue reading these FAQs or scroll up to review the Important Information and Improvement Highlights section. As always, we’re available by phone at 800-445-9272.
No. Your current card number will not change during this upgrade. Please note – At the time of a card reissue, the primary cardholder will retain the existing card number and other cardholders will receive a new, unique card number. In the event your account needs a card replacement, due to loss or fraud, each customer on the account will receive a new card number. All activity will appear on one statement for billing purposes. Having separate card numbers will lessen future inconvenience should one of your cards need to be replaced. This does not pertain to business credit cards.
No. It will remain the same.
No. Your payment date will remain the same.
After all improvements are complete, access to this site will no longer be available. Enjoy more functionality by accessing BankCardCenter.net to register and manage your account. Please note that Internet Explorer browsers will not support BankCardCenter.net.
No. Recurring payments you have set up will continue without interruption. This is possible because your credit card information and number will not change during this time of enhancement.
Yes. After improvements are complete, log in to BankCardCenter.net to set up your alerts once again. Click the drop-down “I want to…”, select “Manage Alerts.” Alerts are divided into the following categories: Transaction Activity Alerts, Account Activity Alerts, and General Account Information Alerts.
Yes. Any transaction triggering one or more of the ‘rules’ you have in place, will generate an alert to you immediately.
All electronic statement copies are available on BankCardCenter.net until improvements are finalized. If you foresee needing past statements for any reason, we suggest you download them now. Statement requests after that date can be made by calling 800-445-9272. Requests may be subject to a fee. This fee can be found in your Cardholder Agreement.
On BankCardCenter.net, access your statements by clicking the “I want to…” menu, and choosing “View Statements” on the drop down.
Rewards
Yes, you will continue to earn points during this time of improvement. You will not be able to see or access these points until after the improvements are complete, when we automatically add the points to your account balance. After all improvements are finished, points will accrue and be available on a daily basis.
Once improvements are complete, you will log in to BankCardCenter.net. The first time you do so, you will have to set up a new username and password. Once inside the BankCardCenter.net site, you can easily link over to the new rewards website!
Yes. Unredeemed reward points will automatically transfer from the current rewards website to the new rewards website.
No. Points will continue to expire five years at month-end, from the month you earned them. For example, points awarded in May of 2021, will expire May 30, 2026.
Reward points are awarded for qualifying purchase transactions made with your credit card. Points earned will vary based on credit card and merchant category.
We offer multiple options for point redemption including cash back, gift cards, merchandise, and travel.
Only the primary accountholder may redeem points, unless the primary accountholder appoints an authorized redeemer.
Please contact Rewards Customer Support at
Yes. Statement credits lower your account balance, but do not cover the minimum payment required.